Passenger experience
Articles tagged “Passenger experience” (1). Topic tags support on-site filtering and discoverability; they are not social-media hashtags.
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E-payment mandate day one: “smooth” is the start—the street-hail long tail is the score
Backdrop: 1 April 2026 — every taxi driver must offer at least two e-payment means (one QR and one non-QR); Commissioner for Transport Miss Winnie Tse (謝詠誼) visits Tsuen Wan drop-off; first-day operations broadly smooth
“Smooth” is only the start. The real test is weak signal at remote／basement pick-ups, how a driver stays legal when a device fails, and fare transparency—not another layer of slogans. Street-hail cash culture remains legitimate; e-pay must not become a pretext for charge confusion.